Shipping

Yes, we ship dry goods to both the United States and Canada. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. We do our best to fulfill orders in a timely fashion. Most shipping to Ontario or Quebec takes 1-2 business days while shipping to Vancouver or Alberta might take anywhere from 4-7 business days.

Please keep in mind that the pandemic has made shipping timelines unreliable at this time. Thank you for your understanding.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Our most popular carriers are GLS, Canada Post & Canpar.

Curbside Pickup

Add products to your cart then click 'checkout' on the cart page. You will be asked for your billing information and have the option to select shipping or curbside pickup as your delivery method.

You are also welcome to place your order over the phone at: 519-699-5656 during regular business hours.

Once your curbside pickup order has been prepared by our staff you will be sent a follow up email informing you that your order number is ready for pickup.

After your order has been placed you have the option to sign up for SMS alerts at the order status page.

Curbside pickup operating hours will be stated on your ready for pickup email. There is no appointment needed for picking up dry goods. Most curbside pickup orders for in stock dry goods are ready for pickup the same day.

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If you are picking up a new bird we will contact you directly when they are ready to go home and direct you to book an appointment.

Customer Rewards

If you register an account with an email and password your point total will automatically be adjusted every time you make a purchase.

Every dollar spent before taxes and shipping equals one point.

Learn more

Sign into your account with your email and password. Click the 'rewards widget' (blue bag and heart icon on the bottom right of your screen). Click 'view' on any of your available coupons if applicable. Then click redeem. The discount code will automatically be applied at the checkout.

Please do this before proceeding to the checkout page.

Learn more

Products

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Any perishable products that have been opened are not eligible for returns or exchanges.

Our refund policy

If a product you have ordered is out of stock you will be sent an email informing you as such. You will be informed of the current wait / lead time on the product and offered either a substitute or we can refund you for the missing product.

You can message us through our contact page or give us a call at: 519-699-5656. We will be happy to assist you.

Send us a message

Give us a call

519-699-5656

Send a message

orders@exoticwings.com

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