Pond Filters and UV Sterilizer Combos

Pond Filters and UV Sterilizer Combos

Shipping & Product FAQ's
Frequently Asked Questions

Shipping & Product FAQ's

Do you ship products?

YES! We ship and pack all orders in house & use recycled packing materials!

Shipping costs will apply and are calculated at checkout based on the total weight of your order.

We do not add extra fees to our shipping and the rates are purely cost recovery. You pay what we pay.

How long will it take to get my order?

Most shipping to Ontario or Quebec takes 2 - 3 business days once the order has been processed and packed.

Orders for in stock items are packed same day! Deliveries are picked up Monday - Friday mornings by our couriers.

To see our detailed detailed breakdown of delivery times by location please refer to our Shipping Policy Timetable.

What is a Pre-Order / Special Order?

Pre-Order: This item is coming soon! Pre-ordering reserves your spot so you’ll receive it as soon as it’s in stock.

Special Order: This item isn’t part of our regular inventory and is ordered just for you after purchase. Delivery times vary and depend on supplier availability.

Do you ship live birds?

Yes, we can ship birds seasonally. Typically May 15th - October 30th.

**We will NOT ship birds outside of Canada.**

Weather that day will be factored in as we will not ship birds if the temperature exceeds 25C at any point during travel.

Shipping costs start at $350 via WestJet. Shipping costs are subject to change, and all shipping is at the discretion of Exotic Wings and Pet Things Inc.

I have another question.

Check out our full FAQ's we have a very extensive selection of FAQ's at categories to hopefully answer any question you have!

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