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Testimonials
Grooming Services for a Senior Sun Conure
We took our Sun Conure Parrot for a nail and beak trim. The staff were very pleasant and professional and handled our senior parrot with ease. The prices were reasonable too. The drive was also lovely. Thank you 😊
Exceptional Bird Selection and Service
I've been coming here for awhile and have purchased three different birds from Exotic Wings. They are knowledgeable and have a great selection of birds and bird products. Their pricing and selection are also both way better than any of the chain pet stores. I also appreciate the requirement of an appointment to purchase a bird. It deters impulsive purchases.
Highly Knowledgeable Staff and Excellent Products
Love this store! Very knowledgeable staff who do not rush you and are happy to answer any questions. Lovely products, both with regards to feed and toys, and live animals. We've had nothing but good experiences here.
Nail Trimming for Budgies
Took the wee budgie in for a nail trim. Very reasonable prices. Very friendly staff. There's plenty of parking beside the store, and a couple of spots on the road in front. Appointments are necessary.
Trustworthy and Experienced Team
Best Birds EVER! This team ensures safety and trust when you need to leave your Birds…I got my Amazon here in St Clements 22 years ago and they never disappoint. Mark with his words of wisdom and Lisa with her patience and expertise and then the slick team who process orders and facilitate the business - let you rest assured you’ve found the right mix here. They’re the best.
Going Above and Beyond
Absolutely top-notch service. They carry in stock hard-to-find parrot accessories. Easy to communicate, getting advice on the phone and making adjustments to an already placed but not yet shipped product. Had an exclusive situation where I needed them to go an extra mile to achieve the goal, and without hesitation, they were able to cater to my needs. Will definitely continue to buy from them. Thank you all!
Expert Bird Knowledge
Best pet shop in Ontario, hands down. Amazing knowledge regarding birds of all varieties.
Outstanding Grooming Services and Customer Care
My Dad and I took our Quaker Parrot and Goffin Cockatoo🕊️ to get grooming services done! I was so impressed with our overall experience! Lisa was so welcoming and especially kind and helpful in assisting us with answering our questions and recommending products that would be good for the parrots! She even assisted in helping carry the heavier parrot and food to our vehicle! It’s so great to see the kindness in people when everything in this world is uncertain! Good job Lisa! 🐾
Highly Recommended for First-Time Bird Owners
My 13 year old son recently purchased a hand raised budgie, and it is absolutely the most wonderful pet we have ever owned. The pet shop gave us excellent care instructions as well as everything we needed to start off on the right road. I would definitely recommend visiting if you are even just considering a bird as a pet. They are fantastic!
Super Impressive Selection
Very helpful and informative. Has the largest selection of bird toys and accessories I have seen in Ontario. They also board birds. On top of all of the bird stuff they also sell dog, cat, reptile, and small animals supplies as well. Highly recommend.
Excellent Service and Fast Shipping for Specialty Items
Ordered my Frozen Aquatic Turtle food from Exotic Wings because I could not find it anywhere here in this area anymore. Shipped with Ice packs and arrived the next day still frozen. Thank you so much. Great service.
Frequently Asked Questions
Yes. We have a walk in express store which will suit most of your needs. We have two entrances. One for our Avian Education Center (by appointment only) and one for the Express Store. Please follow the signage on arrival.
Optionally you can book an appointment for in-store shopping to view the full breadth of our selection.
Purchasing / viewing birds is done by a separate appointment. There are no birds on general display.
The purchasing and viewing of birds is done by appointment only. We list pictures of all birds we currently have for sale on our website. You can get started here.
If you find a bird you are interested in please contact us (519-699-5656) to start the process.
For a full list of shipping timelines please refer to our Shipping Policy. We aim to fulfill all orders placed the same day.
Once you enter the checkout process you will be prompted to select a 'Delivery Method' and can pick from Shipping options and Local Pickup.
No problem! We have an extensive list of frequently asked questions organized by category which you can view here!
Location
Location & Hours
3561 Lobsinger Line
St. Clements Ontario, Canada
Mon: CLOSED
Tue: CLOSED
Wed: 12:00pm - 7:00pm
Thur: 12:00pm - 7:00pm
Fri: 12:00pm - 7:00pm
Sat: 10:00am - 5:00pm
Sun: 10:00am - 3:00pm
We Are Bird People
Birds aren't just our "9 to 5" - we all own pet birds, too! Our team at Exotic Wings is experienced with bird ownership and behaviour.
Ask us about our bird's favourite products, training experiences, breeding knowledge, and more!
- 1994
- 1996
- 2000
- 2005
- 2021
- 2024
Store Opens
Exotic Wings and Pet Things Inc. was established in 1994 by Mark and Lisa Koenig in St Clements, Ontario, Canada. The Koenigs, passionate about aviculture, envisioned a specialty store that would cater to bird enthusiasts and pet lovers. Initially, the store began as a small part time operation focusing on the sale of pet birds, bird supplies, grooming, and a few other pet accessories.
Educational Initiatives
A significant aspect of Exotic Wings and Pet Things Inc. has been its commitment to education. Recognizing the importance of informed pet ownership, Mark began offering seminars at avian events, and one-on-one consultations with customers in store. These educational initiatives were aimed at helping customers understand the needs and care requirements of their pets, promoting responsible pet ownership, and fostering a deeper appreciation for avian pets.
Adapting to Market Changes
In the 2000s, with the advent of e-commerce, Exotic Wings and Pet Things Inc. adapted to the changing market landscape by launching an online store. This move enabled the business to reach a wider audience and offer its products and expertise beyond the local community. The online store featured a comprehensive range of pet supplies, accessories, and live animals, coupled with detailed care guides and customer support.
Growth and Expansion
Over the years, Exotic Wings and Pet Things Inc. gained a reputation for its high-quality products, knowledgeable staff, and education of their clients. This led to a growing customer base and necessitated expansion. By the early 2000’s, the store had broadened its inventory to include a wide range of pets, such as reptiles, small mammals, and tropical fish, alongside an extensive selection of pet supplies and a small seasonal outdoor garden section. 2004 was the beginning of permit applications, and in 2005 construction expansion began. The new addition was completed in 2006 offering additional retail, office, and warehouse space, and bird boarding accommodations.
Appointment Based Retail Shopping
One-on-one customer service and educational retail shopping was developed over the course of the “covid years”. Appointment based shopping and grooming allows for optimal customer service for the bricks and mortar customers.
Customer Service Centre
Reorganization of the retail space and the creation of an express store and customer service counter allowed Exotic Wings to expand the ever growing need for the online order demand in today’s current retail market, while also continuing to service the bricks and mortar customers. The creation of an education space allows for a calm atmosphere for customers to meet potential pets, ask questions, and be fully informed about their purchases.
