(Last Updated March, 2022)
COVID-19 UPDATE (Please Read)
Exotic Wings & Pet Things has chosen to remain closed to the public for in store shopping as of April 4th 2020 until further notice for both our customer's and staff's safety. We are a destination store with visitors from all over Ontario and even out of province regions. We feel it is prudent for us to remain closed for instore shopping until the COVID Outbreak in Canada is behind us. Thank you for your understanding.
We will REMAIN OPEN ONLINE 24/7 and will be happy to ship your items to you directly OR you can select curbside pickup at checkout. We also offer curbside assistance for walk-up shopping. We do encourage you to order online to ensure availability and that your order is here for you upon your arrival.
Curbside Pickup Hours:
Sunday: 10:00am - 3:00pm
Wednesday: 12:00pm - 7:00pm
Thursday: 12:00pm - 7:00pm
Friday: 12:00pm - 7:00pm
Saturday: 10:00am - 5:00pm
We are currently allowing customers to view their handfed baby birds through our front windows, or you will may request a photo to be sent via email - Updated: December 2021.
During this time there will be no in-store shopping. Bird grooming will be available by appointment ONLY which can be booked here: https://www.exoticwings.ca/products/book-a-bird-grooming
We are still here to support you and your birds remotely. We are happy to speak on the phone about any questions or concerns you may have at this time. Please note, we may not be able to answer the phone 24/7. If you cannot reach us over the phone please send us an email or use the contact form on our website.
We will all get through this together. We would like to thank our customers for supporting us through these uncertain times, you all have been amazing with your support and patience.
How To Buy A Bird During Social Isolation
The process of purchasing a bird has changed to ensure the safety of our employees and our valued customers. Although we cannot allow you to come inside our store, you can still stay connected and purchase birds and supplies. Here are answers to some frequently asked questions:
How can I see what's available?
We are in the process of getting our birds online so that you can see each baby that is available. All you have to do is click this link and it will bring you to our live page!
How can I bond with the bird if I am not allowed to come inside?
We understand how difficult it is to be unable to visit your bird, but don’t worry! All of our birds are being socialized and will be just as friendly as before. If you want to see your baby bird during this time of social isolation, we would be happy to send you pictures and updates, all you need to do is email us and request an update!
What is the process of purchasing a bird?
If you are interested in purchasing a bird but aren’t sure what you need to do, we would be happy to assist you. We are now posting images of our available birds on the live bird pages so that you can see them and pick one out! Our available handfed birds will have a green banner across the top right corner that states "I AM FOR SALE".
We are allowing people two visits with a bird. One to pick-out and get to know their feathered friend (30 mins), and another for the pick-up appointment where we go over the caresheet and answer questions (60 mins). Exotic Wings is happy to assist you in purchasing the correct products for your new pet. Please consider that your time allotment is from the booked start time to the corresponding end time. For example, showing up 20 minutes late does not extend the end time by 20 minutes. Please ensure you show up on time.
If you would like to purchase a baby that is not yet ready to go home, we ask for a minimum 50% deposit. If you would like to pay an invoice yourself, we must receive payment within 24 hours of sending yet. If you do not send payment the invoice will be cancelled and the bird will be back up for sale.
Purchasing Supplies for your Bird
Whether you are purchasing your first bird, or adding another member to your flock, you are going to need supplies. Our website has everything you need for your pet and we even have the option of Curbside Pickup! When checking out, pick Curbside as your shipping method and we will send you an email when your order is ready.
For new bird owners, we’ve made specialized collections that include everything you need when you bring your pet home! We know that our website can be overwhelming when you don’t know exactly what you’re looking for, so we want to make it easy for you and include all of the essentials in one page. Not sure how to get there? Just click the blue “Ownership Essentials” button on the bird page that you’re on and follow the link!
What's The Difference Between A Handfed Bird And A Cage Bird?
When picking out a bird, it is important to know what kind of bird you’re looking for. If you want a bird that you can interact with, take out of the cage and cuddle with, you are looking for a handfed bird. Handfed birds are raised exclusively by people from about 3 weeks old and placed in our nursery where we handfeed them until they are ready to go in a cage to learn to eat on their own. The reason we hand feed our birds is so that they become comfortable and bond with humans and get used to physical interactions.
Cage birds are different from handfed birds. Cage birds are typically not hand-raised and are not handled and socialized as babies. Because of this, they are not used to physical interactions with humans and are therefore less comfortable with being handled or played with. These birds prefer other bird for company. If you would like to add a bird to your house but are unsure that you have the time for attention to keep a handfed bird happy, cage birds may be the best option. These birds are lovely to look at and admire and, depending on the type of bird, add a bit of song to your day.
- Used to physical interactions
- Can be handled, cuddled, etc
- Require daily interactions with owner
- Can sit on hand and shoulder
- More involved relationship
- Prefer interacting with other birds
- Want to stay in cage at all times
- Less interested in interacting with people
- Will not sit on hand or shoulder
- Generally require less involvement
What does ‘Weaned’ mean?
Before we let your bird go home, we make sure that they've been eating seed and/or pellet on their own for a full week. It is very important to make sure that they are eating solid food to ensure that they continue eating their proper diet after you take them home.
All of our handfed birds are being weaned onto a diet of pellets and fresh foods.
We will not allow your bird to go home until we are 100% sure that they have weaned (transitioned) from the hand feeding formula to a seed or pellet diet. We will not make exceptions.