Last Updated March 18, 2022

The COVID-19 pandemic really changed our business model. As many of our customers are aware, we did some renovations near the beginning of the pandemic to better accommodate a curbside shopping and pick-up experience. For the foreseeable future Exotic Wings will not return to a classic retail-shopping model, and is adopting a modern, appointment-based retail experience. This is due to Exotic Wings being a home-based business and having a clientele over a diverse range of the province, and even the country. We feel that these procedures will make for the best shopping experience possible as our employees can be more focused on you, your questions, and your needs as well as adding an extra layer of safety for everybody involved.

Anytime you are inside the building, whether it is for a bird or for dry goods, an appropriate cloth mask or medical-grade mask must be worn. The mask must be worn properly, covering from the bridge of your nose to below your chin. Visors, gaiters, and other alternative face coverings are not acceptable and you will not permitted to enter the building. With curbside, mask wearing is optional as per the current Ontario guidelines, though it is appreciated by our staff when you do wear a mask. Our staff members will continue to wear masks while assisting customers both indoors and out.

We are doing everything we can to make your shopping experience as safe and stress-free as possible. Our staff members are all up to date on vaccinations, and we continue to wear masks while assisting customers. There are plenty of sanitization stations at Exotic Wings for both our staff and our customers to use. Customers who are shopping indoors, whether it is for product or birds, are required to wear appropriate masks at all times.

Even before the pandemic we were diligent about disinfecting as we are a disease-screened facility and our main goal is protecting our birds. We have continued with our disinfecting processes throughout the pandemic. Customers who are entering the store are required to sanitize their hands and wear a face mask at all times.

If you are experiencing any illnesses or symptoms that may be associated with COVID-19 or have been in contact with someone who has tested positive for COVID in the last 10 days, please contact us to reschedule your appointment.

Exotic Wings reserves the right to not allow entrance into the building if you are not respectful and compliant of the staff and our rules. If you are showing signs or symptoms of COVID, you may be asked to leave the building.

Most likely, yes. Our business model has had to change and does not look like its changing back anytime soon. Our shipping and mail order volume has increased largely, and many customers have expressed how much they enjoy the convenience of ordering and picking up at their own leisure. We do understand that not every customer enjoys ordering online, so we offer in-store shopping appointments to accommodate this need.

The way we sell birds now is our new normal. We have found many benefits to this method over the way we used to do it. Customers are able to focus on the bird(s) they are interested in, get more specific information, and are considerably less impulsive about bird purchases. These reasons among others have shown us that our current procedure of selling birds is the best and most beneficial way for all parties involved.

Give us a call

519-699-5656

Send a message

orders@exoticwings.com

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